Frequently Asked Questions

PRODUCT

How do you ensure the quality of your products?

We work closely with our partner factories- from the sourcing of the fabric to the finish product, you can be assured that quality measures are in place.

Why do you use certified GOTS Organic Cotton?

Not only is GOTS better for our environment, it is also safer for our Troopers. Without the use of commercial pesticides and chemicals, the cotton produced from GOTS certified organic cotton is both safer and more durable than the non-organic counterpart. To know more about the benefits, please visit About Us

How will I know which size to choose?

Please see link to our size chart here

How do I wash my Yawning Yolk?

Washing your yawning yolk is easy! You can read our wash tips here

 

PAYMENT

What are the accepted payment methods for Philippine orders?

We accept Mastercard, Visa, Paypal, Cash on Delivery, Gcash, and Grabpay.

What are the accepted payment methods for International orders?

We accept Mastercard, Visa, and American Express via Paypal.

Can I use multiple credit cards on my order?

Unfortunately, we will not be able to process multiple cards on a single order.

 

SHIPPING AND RETURNS

Do you ship internationally?

Yes, we do! To know more about our international shipping, please visit Shipping and Delivery

How do you ship your products?

For Philippine customers, we ship your order via tracked shipment or on-demand delivery services

For International customers, we ship your order via tracked courier shipment.

To know more, please visit Shipping and Delivery

How long will my order arrive?

 Philippine Orders

            Metro Manila: 2-5 business days

            Rest of Philippines: 3-6 business days

 International Orders

            Asia: 3-5 business days

            USA and Europe: 3-7 business days 

            Rest of the World: 5-10 business days

How long will it take for you to ship out my order?

We try our best to ship out your product as soon as we receive them. For Standard and International deliveries, kindly give us up to 48 hours to process your order.

Are custom and duties taxes included in my order?

Custom, duties, and applicable taxes are not included

Can I return my order?

For Philippine orders, you can return any unused item(s) within 14 days from the date you received your order.

For International orders, unfortunately, we do not offer returns yet.

To know more, please visit Returns & Exchange.

 Do I pay for return?

At the moment, we do not offer free returns. Shipping must be paid by the customer and will not be refunded by yawning yolk

Can I exchange an item?

We do not offer exchange service. However, you can simply return any unused items to us for a full refund, as per our ‘Returns Policy’, and place a new order for the item(s) you want

 

If you cannot find the answer for your question, email us at hello@yawningyolk.com